To initiate service or submit an RMA: Go to: https://client.digitalcheck.com
For questions or assistance if you are unsure whether your scanner can be covered or repaired under one of these options contact Digital Check at support@digitalcheck.com
or call 847-446-2285. Please provide your scanner model and serial number.

Service Contracts for Renewing Existing Agreements

Extended Factory Warranty

• Available during the standard or extended warranty period
• Available in a 1, 2, 3 or 4-year renewal, for a maximum of 6 years in total
• Factory warranty (depot repair) covers defects attributed to scanner hardware
• Customer pays inbound shipping and the repair depot pays for ground return shipping
• Repairs take approximately 3 to 5 business days to complete once scanner is received at the repair depot
• Additional fees or No Trouble Found (NTF) invoice charges can occur if the returned scanner has customer induced damage
For specific terms and conditions relating to the service offerings please review the documents under the Warranty and Service Information section on the www.digitalcheck.com website:
https://www.digitalcheck.com/support/warranty-service/

Advanced Unit Replacement (AUR)

• Available in a 1, 2, 3 or 4-year renewal, for a maximum of 6 years in total
• Annual contract agreement for all installed scanners based on serial number
• The repair depot pays for shipping refurbished replacement scanner for next day delivery in the 48 contiguous states
• Includes a prepaid return label for the original customer scanner
• Additional fees or No Trouble Found (NTF) invoice charges can occur if the returned scanner has customer induced damage
For specific terms and conditions relating to the service offerings please review the documents under the Warranty and Service Information section on the digitalcheck.com website:
https://www.digitalcheck.com/support/warranty-service/

Service Options for Scanners Off Coverage (After the depot warranty or AUR contracts have expired)

Flat Rate Repair – (Per incident repair fee)

• Available for models currently supported by Digital Check
• Repair process includes observations and tests to replicate customer described problems and/or failure symptoms
• Can be initiated for a failed scanner currently not covered by any warranty or AUR contract
• Customer pays inbound shipping and the repair depot pays for ground return shipping
• Repair process takes 3 to 5 business days to complete once scanner is received at the repair depot

Factory Exchange – (Per incident replacement fee)

• Available for models currently supported by Digital Check
• Replacement scanner is of similar model and speed as the model the customer currently owns
• Can be initiated when a scanner fails, and the scanner is not covered under contract
• The repair depot pays for shipping refurbished replacement scanner for next day delivery in the 48 contiguous states
• Includes a prepaid return label for the original customer scanner
• Additional fees or No Trouble Found (NTF) invoice charges can occur if the returned scanner has customer induced damage
For specific terms and conditions relating to the service offerings please review the documents under the Warranty and Service Information section on the digitalcheck.com website:
https://www.digitalcheck.com/support/warranty-service/