All of the Digital Check® scanners have the option of extended warranties beyond the original one (1) year standard warranty that comes with each product. Complete factory level service for our scanners is available through our manufacturing facility in California. To send a scanner in for repair, you will need to obtain a return material authorization number (RMA). Digital Check has developed an online Client Area on our web site, which will allow you to fill out RMA requests for servicing or returning units to Digital Check.
The site can be accessed at digitalcheck.com/clientarea. You will be required to register a secure online account with Digital Check. Please follow a few simple steps to create this online account by clicking on the “Not yet registered?” link. After you complete the registration process and receive notice that your account has been processed, you will have access to create RMA requests online at any time. Simply login and find your information pre-populated on the form requiring you to fill in the information about the specific device being returned.
TERMS AND CONDITIONS AGREEMENT:
Limited Warranty for Digital Check and SmartSource Products
(Qualified scanners include CX30, TS240, TS500, BX7200, and SmartSource models located in the United States)
Digital Check customers that purchase the Advanced Unit Replacement (AUR) service with a qualifying Digital Check scanner will receive next business day replacement coverage in the event of a scanner failure resulting from defects in material and workmanship. Available in terms of up to three (3) years, the AUR program covers next day shipping of a replacement scanner to the end user customer. Return shipping of the malfunctioning scanner is also included. The AUR service coverage must be purchased at the time of scanner purchase or within 30 days of the scanner purchase date.
Please contact your Digital Check Reseller or email our Sales Department for more details and information on how to enroll in the AUR Warranty program.
TERMS AND CONDITIONS AGREEMENT:
Advanced Unit Replacement (AUR) Program
Digital Check offers three different service programs for scanners no longer covered by a warranty or replacement program: (1) Flat Fee Repair, (2) Factory Unit Exchange, and (3) Time and Materials Repair. These service offerings are designed to provide our customers with a choice based upon the urgency of returning the scanner to the field. Model specific pricing is available from your Digital Check Reseller or directly from Digital Check. All repairs come with a 90-day parts and labor warranty.
Flat Fee Repair is a service program designed to provide factory repair service for those customers who prefer to retain their existing scanner, including those requiring asset tag tracking. Flat Fee Repair service is available for scanners that are no longer covered by their original warranty. Flat Fee Repair typically takes 5 business days after we receive the scanner. This service is available only for scanners models that are still in production.
Factory Unit Exchange is a service program designed to provide a replacement scanner the next business day in exchange for the broken scanner. This program is designed for organizations that cannot wait for their original unit to be repaired and returned to them. Factory Unit Exchange is a flat-rate repair program using overnight shipping of the replacement scanner and standard return ground shipping for the inoperable scanner. Factory Unit Exchange is available for current production scanner models only.
Time and Materials Repair is a time and material service program designed to provide factory repair service for those customers requiring repairs on supported Digital Check scanners not covered by warranty or eligible for flat rate repair, such as discontinued models. Time and materials estimates will be based on the parts and labor required to repair the inoperable scanner.
TERMS AND CONDITIONS AGREEMENT:
Post-Warranty Service Programs for all Scanner Models
