Integration / Support
Digital Check is a leading provider of branch and teller scanners worldwide. DCC continues to introduce new check scanning products to meet the growing worldwide demand for distributed capture by integrating the best US and European technologies.
Tech Info ⁄FAQs
Technical information tips to assist with installing and maintaining your Digital Check scanners.
- Adaptec adapters
- Updated Mar 26, 2007
Adaptec Adapter (77k;
updated 3/26/07) - SCSI Interface Kit
- Updated Oct 31, 2006
The Digital Check SCSI Interface Kit includes an Adaptec SCSI PCI adapter (currently the 2930U & 2940Ultra) and a six foot SCSI-2 cable with the 50 pin mini male pin connectors on both ends. Download and read the Adaptec SCSI Installation Procedures for Model 2930U & Model 2940 Ultra.
- SCSI Installation Documents
- Updated Oct 31, 2006
Adaptec Model 2930CU & 2940 Ultra Installation Tips (92k;
updated 10/31/06)Adaptec Model 29160N & 29160LP Installation Tips (24k;
updated 10/31/06)Initial SCSI Installation Document for Problem Determination (82k;
updated 5/25/07) - Cleaning Information for the Scanners
- Updated Oct 31, 2006
Each of the family of scanners requires periodic cleaning depending upon the frequency of use and the type of documents being scanned. Below we provide the general process used to clean the various scanner models. A more detailed process is available in the Users Guide and in the specific scanner section. Cleaning cards and kits are available for the various scanner models. These can be acquired from your scanner reseller or directly from Digital Check Corporation.
Cleaning cards are pre saturated heavy paper cards in a sealed foil pouch and are available in boxes of 25. The kit includes a box of 25 cards and 6 pre saturated cleaning swabs that can be used for more extensive cleaning in harder to reach areas.
Part numbers:
IS0012 – Box of 25 for the TS300, TS350, TS350EBS, TS400(ES) models.
IS0028 – Box of 25 for all of the USB attached scanners. (TS230, TS4210, etc)
130007-03 – Kit with box of IS0028 and 6 swabs. For all USB attached scanners.Clean the scanners on a regular interval that can be determined by how the scanner performs over time. Some documents may leave a lesser or greater residue which means that the time between cleanings will vary depending upon the volume of documents. The following guidelines are typical cleaning interval estimates:
Models TS200, TS210, TS210E and TS215 – From 1,000 to 3,000 documents.
Models TS220, TS220E and TS230 – From 5,000 to 8,000 documents.
Models TS300, TS350, TS350EBS, TS400(ES) – From 15,000 to 20,000 documents.
Model TS4000 Series – 15,000 to 20,000 documents.Acquire a can of compressed air from a local computer supply store for blowing out dust and debris that may accumulate over time. Be careful when spraying the air not to tip it such that the propellant liquid sprays out into the scanner. Blow the dust out starting from the middle of the path and work back toward the entry pocket and the exit pocket areas.
For all models with an auto feeder or entry solenoid, the important part of the process is to insert a cleaning card into the entry pocket, hold onto the card and initiate a scan cycle. This allows the entry rollers to scrub on the card. Repeat this process using three or four corners to get the entry rollers clean.
Next, insert the card back into the entry pocket and initiate another scan cycle, but allow the card to pass all the way through the scanner. Run this card through the scanner four or five times, flipping the card top to bottom or end for end after each run. The card can now be disposed of and the scanner is ready for use.
Download: Cleaning Information for the Scanners (42k;
updated 10/31/06) - Running ScanLite
- Updated Oct 31, 2006
Look in the Drivers/Demo Programs section on this web site to pull down the ScanLite demo program. This program is ideal for use in testing the scanner to assist in determining whether problems noticed during scanning are related more to the application or hardware. This program can also be used as a quick utility when running the scanner during a cleaning cycle.
The ScanLite files do not ‘install’ on you PC, but simply needs to be copied into its own folder and unzipped. To start the program launch the scanlite.exe file. Only one application can acquire the scanner at the same time so the main application will need to be shut down to run this program.
ScanLite is a single screen demo program to make it easy to scan a document and see the results for the image, MICR and endorsement.
Contact Digital Check Technical Support for more information about this program. See the technical support contacts listed on the web site.
Download: Running ScanLite Demo Program (134k;
updated 10/31/06)